How can we help you?

Get up and running in under 5 minutes

Set up your workspace, invite team members, and configure settings

Link your WhatsApp Business account via Meta Cloud API

Navigate stats, charts, and real-time metrics

Learn the full lifecycle of a customer support ticket

Connect and configure WhatsApp Business API

Create and manage WhatsApp template messages

Send images, documents, buttons, and interactive lists

Route conversations from different channels to the right team

Monitor connection status and message delivery rates

Open, assign, escalate, and resolve tickets

Auto-assign tickets based on skills, load, or round-robin

Set response and resolution time targets

Organize tickets with tags, priority levels, and custom fields

Perform actions on multiple tickets at once

View full customer interaction timeline

Generate contextual response suggestions powered by AI

Automatically classify customer intent and sentiment

Route tickets to the best agent using AI scoring

Get AI-generated summaries of long conversations

Train AI on your docs for accurate auto-responses

Create no-code AI chatbot flows for common queries

Monitor customer sentiment in real-time

AI assistant for agents during live conversations

Add agents and assign roles

Owner, admin, and member capabilities

Organize agents into specialized teams

Set working hours and availability status

Distribute tickets evenly across agents

Write and organize help articles

Structure your knowledge base for easy navigation

Use articles to train AI for automated responses

Bulk import from CSV, Markdown, or other platforms

Track article views, helpfulness, and search patterns

Set up broadcast messages to customer segments

Design and submit WhatsApp message templates

Segment contacts by tags, activity, and attributes

Track delivery, read rates, and engagement

Schedule campaigns for optimal delivery times

Understand your key metrics at a glance

Analyze volume, resolution times, and trends

Track individual and team productivity

Monitor SLA adherence and breach reports

CSAT scores and feedback analysis

Build custom reports with filters and date ranges

Create if-then rules for ticket actions

Set up event-based and time-based triggers

Automatically route tickets to the right agent

Auto-escalate tickets based on SLA or priority

Create reusable response templates

Authentication, endpoints, and rate limits

Receive real-time event notifications

API keys, OAuth, and token management

Create, update, and query customer contacts

Manage tickets programmatically

Send and receive messages via API

Encryption at rest (AES-256) and in transit (TLS 1.3)

Role-based permissions and session management

Track all actions and changes in your workspace

Configure data retention policies

Data subject rights and processing agreements

Single sign-on with Google and enterprise providers

Update your name, email, and avatar

Manage workspace name, plan, and metadata

Configure email and in-app notifications

View invoices, upgrade, or change your plan

Delete account, transfer ownership, or export data