Turn WhatsApp into your smartest support agent
Automate customer conversations with AI chatbots, resolve queries instantly from your knowledge base, and hand off to humans when it matters — all inside WhatsApp.
ImaraDesk AI
online
10K+
Messages / day
<100ms
Response time
85%
Auto-resolved
24/7
Always active
All conversations in one place
See every WhatsApp message in a single real-time inbox. Open multiple chats simultaneously, view contact history, and never lose context when handing off between agents.
- Real-time message sync
- Multi-chat popup view
- Auto-translation in 50+ languages
Build chatbots without writing code
Drag and drop 13 different node types to design complex conversation flows. From greeting new customers to resolving FAQs to escalating to humans — build any workflow visually.
- 13 node types (triggers, AI, conditions, actions)
- Pre-built templates to start fast
- Auto-save & one-click deploy
Your docs become instant answers
Upload your help articles, product docs, or FAQs. ImaraDesk automatically understands them and uses AI to generate accurate answers when customers ask questions — no manual configuration needed.
- Upload any document format
- AI finds the best answer automatically
- Continuously learns from new content
Never miss a customer issue
Every conversation can become a trackable ticket. Set priorities, assign teams, monitor SLA compliance, and get alerted before deadlines are missed.
- Auto-create tickets from conversations
- SLA policies with escalation alerts
- Team assignment & collaboration
AI that helps your agents reply faster
When conversations need a human touch, AI Copilot suggests contextual replies based on your knowledge base and chat history. Agents click to send — cutting response time in half.
- Context-aware reply suggestions
- Learns from accepted/rejected replies
- Powered by your own knowledge base
Reach thousands with one click
Send broadcast messages to targeted audiences. Create reusable templates, schedule sends, and track delivery metrics — all through WhatsApp's official API.
- Audience filtering & segmentation
- Template library with variables
- Delivery, read & reply analytics
Understand your support performance
Track message volumes, resolution rates, customer sentiment, and agent performance in real-time dashboards. Make data-driven decisions to improve customer satisfaction.
- Real-time sentiment tracking
- SLA compliance monitoring
- AI-powered customer health scores
The complete AI support stack
Every tool your support team needs, powered by multi-model AI orchestration.
Sentiment Analysis
Real-time emotional scoring on every message. Flags at-risk conversations for proactive intervention.
Intent Classification
9-category AI routing with confidence scoring. Routes to the optimal bot flow or human agent.
Auto-Translation
Detect customer language and respond natively. 50+ languages with zero configuration.
SLA Policies
Priority-based response targets with automated escalation. Never breach a deadline.
Team Management
Intelligent workload distribution across teams. Role-based access and capacity planning.
Predictive Escalation
AI predicts which conversations need humans before customers get frustrated.
How it works
Three steps from zero to autonomous support.
Connect WhatsApp
Link your WhatsApp Business number in minutes using Meta's official Cloud API.
Build your bot
Use the visual builder to create conversation flows, or start with a template.
Go live
Deploy and let AI handle conversations 24/7. Step in only when it matters.
Built for scale and speed
Multi-region infrastructure with sub-100ms latency, AI orchestration across three providers, and a stateful chatbot engine — all deployed on the edge.
Meta Cloud API
Next.js 16 App
Responsive PWA
Middleware • JWT Auth • Geo-routing
REST Endpoints • Webhooks • SSE
Flash
OpenAI
Sonnet 4
Vector Search
13-Node Flow Executor
9-Category Classifier
Priority & Escalation
us-east-1 + us-east-2
File Storage & KB Docs
Session & Token Store
“ImaraDesk cut our response time by 70% and our customers love getting instant answers on WhatsApp.”
— Happy Customer
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